Account

AppFolio Online Portal & Payments Guide

Important Notices

  • You must create a new AppFolio account through CASA, even if you previously had an AppFolio account with the prior management company.
    Any account created before January 31, 2026 must be recreated. We apologize for the inconvenience.
  • Autopay does NOT transfer automatically.
    If you had Autopay set up prior to January 31, 2026, you must re-establish it in your new AppFolio account.
  • We do not accept PayPal payments.

1. Create Your Account

If you have not received your AppFolio portal invitation from CASA, please call 918-800-CASA (2272) or email [email protected] for assistance.

Once you receive your invitation:

  1. Click the link in the email.
  2. Create your login credentials.
  3. Log in to your new account.

For the best experience, use Chrome or Safari.

Important Tips

  • Each adult living in the home must create a separate account.
    (Example: Mr. Smith creates one account; Mrs. Smith creates a separate account.)
  • Use the exact email address on file with the management company.
  • Your registration will be reviewed to confirm HOA membership.
  • Once approved, you will receive a confirmation email.
  • Look for an email from “appfolio.com” (check your junk/spam folder if needed).

Help Resources

  • AppFolio Owner Portal Help – English
  • Portal de propietarios – Español

2. Existing Users

After your account is set up, log in through the AppFolio Owner Portal using your new CASA credentials.

3. Landlords & Non-Resident Owners

All property owners—including landlords and non-resident owners—must create their own AppFolio account.

Within your portal:

  • Indicate if the property is tenant-occupied.
  • Enter tenant information:
    • Lease start and end dates
    • Tenant contact information
  • Upload:
    • Lease agreement
    • Any other relevant documents

Keeping this information current helps ensure accurate communication and compliance.

4. Making Dues Payments

Option 1: Online Payments (Recommended)

  1. Log in to your AppFolio portal.
  2. On the Home or Payments tab, click “Pay Now.”
  3. Choose your payment method:
    • eCheck (bank withdrawal)
    • Credit/Debit Card (non-refundable processing fee applies)
  4. Enter payment details → Continue → Select payment date → Submit payment.

Important:
Always include the address of the Crescent Ridge property you are paying for.

You may pay:

  • The full balance
  • A partial amount

A confirmation email will be sent after submission.

Option 2: Mail a Payment

Make checks, money orders, or cashier’s checks payable to:

Crescent Ridge Association
PO Box 1036
Jenks, OK 74037

Important:
Include the Crescent Ridge property address on your payment.

Option 3: Bank Bill Pay

Contact your bank to set up Bill Pay and provide:

Pay to: Crescent Ridge Association
Address: PO Box 1036, Jenks, OK 74037
Amount to pay

Important:
Be sure the Crescent Ridge property address is included.

Your bank will mail the payment on your behalf, typically at no cost.

5. Need Assistance?

For additional help, please contact:

CASA HOA Management

Email: [email protected]
Phone: 918-800-CASA (2272)
Text only: 385-290-4801